FREQUENTLY ASKED QUESTIONS
1. Can I change my order once it's been submitted?
Yes. But you must call us immediately after the order is placed in order to do this. Please call within the first few hours of placing the order to make sure that the changes are made before the order is shipped.
2. How long will it take for me to receive my order?
Once you place your order, we require between 2-4 days to process it and ship. Once you receive a shipment confirmation that your order is on it's way, you can expect your package to arrive within 1-5 business days as all mail is sent via First Class or Priority Mail through the United States Postal Service.
3. What is your return policy?
All returns must be made within our 14 day guideline. Upon receipt of your return we will offer an exchange or refund.
4. Are reorders placed for all products in your catalog?
Unfortunately not all products are available for us to reorder. Often times, our vendors sell out and we can no longer receive the item. Once they are sold out and not coming back in stock, we delete them from our catalog.
5. How will I know when you have processed my return?
You will receive either a phone call (if you entered one during your checkout) or an email stating that we have received your return. Please give us 2 days upon delivery of your return to process them as we have a multitude of returns each week.
6. How do I apply a discount code to my order?
Discount codes can be applied on the very last page of your checkout process before you confirm your order. While we don't have active discount codes very often, we do advertise them when we do.
7. I have received the incorrect item, what do I do?
We strive to send you the correct product upon every single order. Please know that we are all human, and do make mistakes for time to time. If we sent you the incorrect item, please contact us at firstname.lastname@example.org, so we can make it up to you as fast as we can.